Welcome to Tentasy!
Tentasy is the trading name of ABC Outdoor Ventures Private Limited registered in the Republic of India with the registration number: U55101KA2021PTC154704.
These Terms form a binding legal agreement between you i.e., the user (or the visitor) of the website and Tentasy, and governs your use of the website, applications (if any), services, and other offerings from Tentasy as the case may be (‘Tentasy Platform’).
Note that Tentasy’s services and its website are offered to you conditional on your acceptance without modification of the terms, conditions, and notices contained herein. You reaffirm this acceptance every time you use the website or the services whether or not you have registered as a user. Visitors to the website who do not apply for registration affirm their acceptance of these Terms each time they visit the website and/or use Tentasy’s services. Therefore, we urge you to read these Terms carefully before accessing, using or obtaining any materials, information, products or services from Tentasy. If you do not accept these Terms, then you may not use our website or avail our services.
THESE TERMS INCLUDE AN ARBITRATION CLAUSE AND A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE LAWSUIT.
We may modify these Terms at any time and for any reason by posting a new version of these Terms on our website. Note that these changes shall not affect any rights or obligations that may have been incurred prior to such changes. However, your continued use of our website and services after such changes shall be indicative of consent to these changes and any further use of the website shall be subject to the Terms in effect at the time of your use. Users are, therefore, encouraged to review these Terms periodically for any changes.
If you object to any provision of these Terms or any subsequent modifications, as the case may be, or become dissatisfied with our website and/or services in any way, your only recourse is to immediately cease the use or our website and/or not opt for our services.
‘Tentasy’, ‘company’, ‘we’, ‘us’, and ‘our’ shall meanABC Outdoor Ventures Private Limited and shall include all its subsidiaries and affiliates.
‘Visitor’, ‘user’, ‘member’, ‘client’, ‘you’ and ‘your’ refer to you, the user of our website. This includes anyone who is visiting the website, has a membership with the system byregistering with the websiteas well asanyone using the services whether or not they have a membership.
‘Membership’ means the member’s right to access and use Tentasy’s services, following registration with the website and irrespective of whether or not such member has paid money to the company.
‘Registration’ means that part of the system where users supply information about themselves with a view to attaining membership and availing services provided by the company.
‘Host’ shall mean any person who owns premises that are used by Tentasy to provide services as described under these Terms.
‘The system’ means the services, facilities, functionality, content, graphic design, links, and other information provided on the website(s) run by Tentasy.
‘The services’ means the searching and booking facilities, the provision of communication, and any other services that we offer or decide to offer to our users.
‘Website’ means the main website of Tentasy bearing the URL https://www.tentasy.comand other websites owned and run by the company.
PART A – TENTASY’S WEBSITE
USING THE WEBSITE
Entitlement to Register: Only persons who can enter into legally binding contracts in accordance with the Indian Contracts Act of 1872 can use this website and access its services. Persons who are ‘incompetent to contract’ as under the Act, including without limitation, minors, undischarged insolvents, and persons of unsound mind are not eligible to use the website and/or access the services.
Note that any person under the age of 18 shall not register with the website and shall not transact on or use the website. If a minor wishes to use or transact on the website, such use or transaction may be made by the minor’s legal guardian or parents on the website.
Tentasy reserves the right to terminate any person’s membership and/or refuse to provide such person with access to the website or services if it is brought to Tentasy’s notice or if it is discovered that such person is not eligible to use the website.
Process of Registration: The website allows only for limited and restricted access to the services for unregistered users and visitors. To be able to book Tentasy’s services, it is essential for users to register themselves on the website.
To register to use the services offered by Tentasy, you must create a username and password and provide us with all the information requested in the registration process. Alternatively, you can sign in or sign up to the site through a linked network i.e., Facebook or Google.
You should ensure that the username selected by you while registering with Tentasy conforms with Tentasy’s requirements and that when used alone or combined with a second, third or lower level domain name, does not interfere with the rights of any third party and is not being selected for any unlawful purpose.
Notwithstanding the above, acceptance of registration is at the company’s sole discretion and Tentasy reserves the right to refuse membership to any person without giving an explanation.
About the Data Provided: In completing the registration process and using the website and/or services of Tentasy, you will provide complete and accurate information and not impersonate another person or member.
Upon request at any time from the company, you shall confirm the details in the registration form and provide such other information as the company may reasonably request from time to time.
Note that the company will rely on the accuracy of the information supplied by its users. You are therefore, responsible for ensuring that all the information supplied by you is true, accurate, up to date, and not misleading or likely to mislead or deceive any person and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulation, guidelines or codes of practice or the copyright, trademark or other intellectual property rights of any person in any jurisdiction. You are also responsible for ensuring that all information, data and files (if any) are free of viruses, ‘spider’, trojan horse’, or other malicious or hostile program or software.
If any information provided by any user is found to be untrue, inaccurate, obsolete or incomplete, Tentasy has the right to immediately terminate such user’s account (without refund, if applicable) and refuse any and all current or future use of the website and its services. In addition, the user is liable for any loss to the company as a result of any misstatement or inaccuracy in the information provided by such user.
We also reserve the right to remove any information supplied by you from the website at our sole discretion, at any time and for any reason without being required to provide any explanation.
You are reminded that any attempt to deceive the company through acts of forgery or other illegal activities may be reported to law enforcement authorities.
Use of Data Provided: Tentasy will use all information provided by you during the registration process to aid in the booking of services proffered by Tentasy and for associated administrative functions. This involves us and/or our subsidiaries and/or our affiliates, amongst other things, storing and processing your data, and passing or making available online such information supplied by you to Tentasy’s affiliates and/or Tentasy’s third party service providers, as the case may be. We may collect and aggregate from the information supplied by you to help us understand our users as a group so that we can provide you with better service. We may also share aggregate information with selected parties, without disclosing any personal identifiers. You consent to us using the information provided by you in each of these ways.
Storing yourData: While Tentasy has technologies in place to increase the safety and reliability of users’ data, Tentasy shall not be responsible for storing any information or materials on a user’s behalf. Users are therefore, advised to maintain a backup copy of their important data. Tentasy declines all liability for any loss or inconvenience caused by user data being lost, corrupted or temporarily unavailable.
You are expressly prohibited from storing any content in your account that is illegal. This includes, without limitation, copyrighted material for which you do not hold a license, illegal pornography, and malicious software such as trojans, viruses or worms. You must also never upload such content and must immediately delete any emails containing such content, although prior forwarding of such emails to investigative bodies is permissible.
Note that Tentasy reserves the right to delete any material from your account or your account if it is deemed illegal by the company or if we have received proper instructions from a court of law to do so.
Securing your Data: Tentasy shall endeavour to take all necessary measures to safeguard user data. For instance, passwords are stored in an encrypted manner so that they are not useable even if the password file or database were accessed.
Notwithstanding the above, users are responsible for the security and protection of their password and other account details. This includes selecting a password that is sufficiently difficult to crack i.e., of sufficient length and including non-alphabet characters. Users should also not disclose their username, password or any other information supplied to us to any unauthorised persons.
You are responsible for all activities that occur under your account regardless of whether they were undertaken by you or an authorised or unauthorised third party (including contractors and/or agents, as the case may be). Tentasy, its subsidiaries, and its affiliates shall not be responsible for any unauthorised access to your account. In case your account is accessed by an unauthorised person or you have reason to believe that an unauthorised third party may be using your account or your account information is lost or stolen, you are obligated to contact Tentasy immediately and inform us of the circumstances.
Note that Tentasy will never ask its users for their password. Nevertheless, in very rare cases, users may request the company to access their account with their password. In doing so, users agree to indemnify the company against any and all losses or damages that may result from such access. Afterwards, the user must change their password as soon as possible.
UserObligations and Prohibitions: You may only use the website for lawful purposes i.e., to seek information about the various services offered by Tentasy, book such services etc. You must not, under any circumstances, seek to undermine the security of the website or any information submitted to or available through it. In particular, but without limitation, you agree:
- to comply with all the requirements, procedures, policies, and regulations of networks connected to the website.
- not to gain or attempt to gain unauthorised access to any other computer systems or networks connected to the website nor gain or attempt to gain access to other users’ accounts.
- not to use the website in a manner or for a purpose that violates the rights of another, including without limitation the intellectual property rights of another individual or the company.
- not to interfere with the use and enjoyment of the website by other users.
- not to include in any communications with the company or other users, either emailed, sent or posted on the website any material (including text, photos or images) that may be harassing, libellous, privacy invading, abusive, threatening, harmful, vulgar, obscene, torturous, racist or otherwise objectionable.
- not to use to the website in a manner that may transmit a virus, corrupted file, ‘spider’, trojan horse’, or other hostile program or software.
- not to transmit any ‘junk mail’, ‘spam’, ‘chain letters’ or unsolicited mass distribution of marketing or other materials or communications including, without limitation, those connected to pyramid selling schemes.
- not to resell, rent or hire any content of the website or use of or access to the website.
- not to use the company’s website for commercial use.
- not to impersonate any other person while using the system.
- not to use the website in any manner that may result in the violation of any city, state, national or international law or regulations or in a manner that fails to comply with accepted internet protocol.
Note that the company reserves the right but has no obligation to reject or remove any communication, profile or other material that does not comply with the letter or spirit of these Terms.
Termination and/or Suspension of Account: Users may terminate their account, and thereby this agreement, at any time and for any reason by sending Tentasy an email requesting us to delete their account. Upon termination of the account, any confirmed bookings shall automatically be cancelled and refund, if any, shall be computed according to the cancellation and refund policy contained herein.
Tentasy may terminate this agreement for any reason by providing a 30 days’ notice via email or any other contact information provided by the user.
Tentasy has the right to terminate a user’s account, without notice and with immediate effect, if such user breaches any part of these Terms, if such action would be deemed necessary to protect the interests of Tentasy and its other users, or if required to do so by law. Notwithstanding the same, if a user breaches these Terms, violates applicable laws, regulations, or third party rights, or has repeatedly cancelled confirmed bookings, Tentasy may suspend the account of such a user or limit their access to the website. Further, Tentasy has the right to cancel any pending or confirmed bookings of such user and even suspend or withdraw any special status (if any) associated with such user’s account.
Tentasy may also terminate your account if your account has been inactive for more than two years.
If an account has been terminated by Tentasy, such user must not re-register without the express permission of Tentasy. Note that such user shall not register a new account or access or use Tentasy’s services through the account of another user.
In the event of termination by the user or by Tentasy, once the account has been terminated, neither the account or any content associated with it can be restored. Tentasy shall also have no obligation to maintain any content in the user’s account or to forward any information to the user or any third party.
Reporting Abuse: We encourage our users to report to the company any abuses of the website by visitors or other users. Such abuse shall specifically include, without limitation, breaching of user obligations as set out in these Terms, passing off as a rightful user when they are not, and sending emails containing malicious software or unsolicited commercial content or any other messages that would normally be classified as spam.
Please report any abuse to: Ramya K. A Setty, firstname.lastname@example.org
CONTENT AND ACCURACY OF THE WEBSITE
Content uploaded by Users/Visitors: Tentasy’s website may allow users to post certain content, data or information of their own. Such information can include rating services, posting comments and reviews in relation to Tentasy’s services on specific pages of the website, and submitting any suggestions, questions or other information to Tentasy using the website (‘user content’).
Tentasy does not claim ownership of any user content submitted or made available for inclusion on the website. As the originator of the content and therefore, the owner, you grant Tentasy a worldwide, royalty free, and non-exclusive license to use, distribute, reproduce, modify, adapt, publicly perform, and publicly display such content on the website solely for the purpose for which such information was submitted or made available. This license exists for as long as you or Tentasy elects to continue to include such content on the website and will terminate at the time you or Tentasy removes such content from the website.
Being the originator of the content, you are also responsible for the nature and quality of user content that you post, upload, publish, transmit or otherwise make available on the website. You represent that you have obtained all the relevant consents and approvals in order to post any user content and that all such user content is in accordance with the applicable law. Note that Tentasy does not endorse any user content on the website and is therefore, not liable for any user content.
Notwithstanding the aforementioned, Tentasy reserves the right to disable access to the user content on the website.
Links to other Websites: On this website, you may be offered automatic links to other websites which may be of interest to you. Tentasy does not accept any responsibility and declines all liability in respect of the content of such sites, the owners of which do not necessarily have any connection, commercial or otherwise, with us. Using automatic links to gain access to such sites is entirely at your own risk.
Accuracy of the Information: Note that while Tentasy shall make every effort to ensure the accuracy and completeness of the information on this website, some of the information may be supplied by third parties that Tentasy collaborates/may collaborate with. Therefore, it may not be possible for Tentasy to verify the accuracy and completeness of information provided by such third parties.
Tentasy shall not accept liability arising from any inaccuracy or omission in any of the information on this website or any liability concerning any information supplied on this website, any other site, or by any other person.
Updating the Website: Tentasy may update this website from time to time and may, therefore, change the content at any time. As a consequence, any of the information on the website may be out of date at any given time. While we shall endeavour to keep the website up to date, we do not guarantee that our website or any content on it will be free from errors or omissions. While Tentasy will make all efforts to keep the website updated, Tentasy is under no obligation to do so.
Interruptions, Omissions, and Downtime: While access to the Tentasy website is made available free of charge, we do not guarantee that our website or any content on it will always be available or not be interrupted. Access to the Tentasy site is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of the website without any prior notice.
While reasonable efforts will be undertaken to ensure the continuous operation and availability of the Tentasy website, we do not guarantee the continuous operation of the website and the website may not be available from time to time. For instance, Tentasy shall, from time to time, suspend the website to carry out technical maintenance and, if possible, will make every effort to give sufficient warning about such downtime by posting an announcement on the main website.
Tentasy is not liable to any user if for any reason our website is unavailable at any time and/or for any period. Tentasy is also not liable for any loss or inconvenience caused, of any nature whatsoever, incurred or sustained by any user due to the disruption, discontinuation or unavailability of the website at any time. Users are responsible for making all arrangements necessary to have access to our website and each user shall use the website at their own risk. Users are also responsible to ensure that all persons who access our website through their internet connection are aware of these Terms as well as other applicable terms and conditions, and comply with them.
PART B – TENTASY’SSERVICES
AVAILING TENTASY’S SERVICES
Searching on Tentasy: Users can search for different services offered by Tentasy by using criteria and fields such as number of guests, duration of stay, type of reservation/accommodation etc. Filters can also be used to refine search results. Note that search results are based on their relevance to the search fields and other criteria including, without limitation, price, availability, reviews or ratings, customer service and/or cancellation history, and popularity.
Booking Accommotent Reservations and/or Experience Reservations, and other Services: An accommotent reservation entails a limited right to enter, occupy, and use the accommotent for the agreed/booked duration. Accommotent reservations offered by Tentasy mainly fall into the following 5 categories –
- Nature Tentasy entails accommodation in tents that are placed on lands and areas between an actual forest and rural set-ups, thereby allowing users to experience nature’s flora and fauna.
- Country Tentasy entails tent accommodation among lush farms and allows users to gain a first-hand experience to the farmers’ way of life.
- Urban Tentasy includes tent accommodation stationed on rooftops and garden spaces.
- Premium Tentasy form of accommodation allows users access to fine amenities such as a pool etc while being housed in tents at secure villas.
- The 5th Category (Cottages, Hostels, Homestays and unique properties)entails classic accommodation in Cottages, Hostels, Homestays and unique properties
An experience or other service reservation entitle you to participate in, attend or use the service so offered. Note that Tentasy may work with its affiliates or third-parties to provide the necessary services. Many of our properties also offer to prepare food on request. Users can try the same and this is handled directly by the host of the premises upon confirmation of the booking by Tentasy.
All booking requests shall be confirmed within 48 hours via a confirmation email. Note that upon confirmation of booking, a contract for services is formed between you and Tentasy and/or Tentasy’s subsidiaries or affiliates (as the case may be). Also any cancellation terms and/or other rules, standards, policies or requirements identified in the listing or during checkout are deemed to be a part of this contract.
Also note that by booking a listing, you agree to pay all the charges associated with your booking including, without limitation, the listing price, applicable fees like taxes, fees for add-on services (if any), and other items identified during checkout (‘total price’). You also agree to pay the refundable security deposit that Tentasy charges(if and when required-will be explity mentioned next to the property details in the website) and collects as elucidated below:
Would depend on each property, and is explicitly mentioned on the website, if needed.
Note that any damage to the hosts’ property, tents and/or accessories will be adjusted against the security deposit. If not, the full amount of deposit will be refunded within 7 working days after check out. Any damage to the premises caused by you shall also be deducted from your security deposit.
Rental of Equipment: In addition to the aforementioned services, Tentasy also provides necessary equipment for rental. While equipment such as tents and tools necessary to pitch one are provided according to the services booked, additional equipment, particularly for activities such as trekking need to be availed on a rental basis. Alternatively, you are free to bring your own equipment.
Pricing and other Fees: The prices of the services offered by Tentasy shall be published on the website from time to time. The published price relates only to the services purchased at the time by the user and Tentasy does not guarantee that those prices will be available to the user in respect of the services purchased in the future.
All our prices are all-inclusive and are quoted in Indian rupees. In case a booking is made from overseas, you are responsible for making your own calculations concerning the exchange rates and accept the prevailing exchange rate conversion between your home currency and Indian rupees at the time of making a booking. Note that this rate should be confirmed with the company before payment. Users shall also be responsible for any charges incurred due to making payments from overseas and must therefore, add these charges to the total payable amount so that the final amount, after deductions, equals the booking price. Likewise, the company may charge a processing fee for particular forms of payment that cause the company to incur additional charges.
Payments: Payments to Tentasy should ordinarily be made via credit or debit card online via the website. Tentasy may, in exceptional circumstances, also accept cheques made payable to ABC Outdoor Venture Private Limited and sent, along with a copy of your booking details, to the address of the company as listed herein. Note that users must pay to Tentasy the full price of the services due at the time of booking without set-off, deduction, counterclaim or other withholding of monies.
Users will be reminded via email in case their payment is due and any instructions, terms or other details within that email including, without limitation, the total payable amount, payment methods, surcharges (if any), deadlines, and late payments will apply.
Note that Tentasy reserves the right to, from time to time, change the price of the services offered. Such changes will be posted to the Tentasy website. Changes in price will not affect the then-current bookings and/or paid-for services but will apply to all subsequent bookings.
User Guidelines and Responsibilities: While Tentasy will endeavour to ensure a comfortable stay and/or experience to all its users, users are obligated to adhere to certain guidelines to ensure their safety and enable Tentasy to provide the best services. These guidelines are as follows:
- While booking the services, the user should ensure that they have full authority to use the card being used for payment and that they have sufficient credit limit or funds to cover the charges.
- Users can check into the booked premises at any time but must keep the host of the premises informed of the same. The check-out is to be scheduled before 12pm on the check-out date. If you stay past the agreed duration, Tentasy and/or the host of the premises has the right to make you leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties.
- Users are responsible to keep Tentasy and/or the host informed in advance of any extra person accompanying you and for whom bookings have not been made (‘extra person’). Violation of this would lead to the full booking security deposit being non-refundable as well as the imposition of fees for the accommodation of an additional person(s). The tent/accessories’ charges for such extra person(s) would have to be borne out of pocket by the user and their party.
- Users are also responsible for confirming that they and the extra person accompanying them meet the minimum age, proficiency, fitness, and other requirements. Users are responsible for informing Tentasy and/or the host of any medical or physical conditions or other circumstances that may impact your ability to participate, attend or use the service.
- While Tentasy conducts regular inspections of its premises, on checking-in into the premises, users must immediately notify Tentasy and/or the host of any damage to the property present before their stay in the premises.
- Apart from the aforementioned extra person, the user shall not allow any other persons to accompany them and/or stay on the premises. In case of unauthorised persons found on the premises, Tentasy and/or the host shall have the right to eject such users and such persons and also pursue legal action against the user and such persons.
- Users are expected to be respectful towards nature and/or the booked premises and must take utmost care to maintain the safety, security, and hygiene of the booked premises. Users must use the services only for the purposes and in the manner intended by Tentasy, and must ensure that they do not use the premises, the facilities provided therein, and/or use the services for any unlawful activities or cause any public or private nuisance.
Users should particularly ensure that they do not vandalise or disfigure the premises and/or any property on the premises. Any damage to the premises, the facilities, and/or properties on such premises including but not limited to the tents and equipment provided by Tentasy shall be adjusted against the security deposit. If the damage caused to the premises and/or the property is found to be irreparable or reparable at a cost greater than the security deposit, the user shall be responsible to make good the loss (if reparable) as well as any direct, indirect, punitive or consequential loss or damage however arising.
If the damage is caused by any extra person(s) accompanying the user, the user shall be responsible for all acts of damage, destruction and/or vandalism that may be caused by such extra person(s).
Note that using the premises for unlawful activities and/or causing damage by violent acts such as setting fire to the property and/or premises will attract criminal liability.
Certain premises i.e., Nature Tentasy accommotents may permit the setting up of bonfires. In case of doing so, users and the extra persons are responsible for maintaining the bonfire and ensuring that it does not go out of control. In case a bonfire goes out of control and damages the premises and/or any property on the premises, the user shall be liable for the damages caused as well as any direct, indirect, punitive or consequential loss or damage however arising.
Likewise, smoking may be permitted on certain premises. In case of smoking on such premises, users and persons accompanying them should ensure that stray cigarette butts and burnt matches are not carelessly disposed thereby raising a fire hazard.
- Consumption of alcohol is permissible on some premises. However, users and the persons accompanying them should ensure that no damage or harm is caused to the premises, property therein and/or the residents of the premises. Intoxication will not absolve the user and any extra persons from liability. Note that consumption of recreational drugs and similar substances on the premises is strictly prohibited.
- Users shall not affix or remove any fixtures unless permitted by Tentasy and/or the host. Permissible fixtures may include fixtures to pitch tents and any other fixtures that Tentasy and/or the host may deem necessary for the effective use and enjoyment of the services.
- All property on the premises is the property of Tentasy and/or the host. Therefore, users must not move the property, temporarily or permanently, and should make no attempt to steal or misappropriate any property on the premises. If found guilty of theft or misappropriation, the user shall be liable to make good the loss and such user may also face criminal charges.
- In case of Nature Tentasy accommotents, tents that are placed on lands and areas between an actual forest and rural set-ups. Users and any extra person(s) should not attempt to go into the forest without any supervision. In case you do so, you shall be doing so at entirely at your own risk. Likewise, users and any persons accompanying them should not undertake, partake, or attempt to undertake or partake in any unlawful activities including, without limitation, poaching and animal abuse. If found to be participating in such activities, Tentasy has the right to eject such users and extra persons from the premises as well initiate legal action.
- Certain premises may have restrictions on the type of food and drink that permissible to be carried. Note that this is largely due to health and safety concerns. Users are requested to strictly abide by these restrictions, failing which they shall be liable for any consequences that may arise out of such actions.
CANCELLATIONS AND REFUNDS
Cancellation of Accommotent Reservations and Refunds: Cancellations can be done by sending an email to Tentasy along with your booking details.
During the 48 hours period pending confirmation, any booking can be cancelled and a full refund will be provided towards the same. In case a booking is cancelled by you after confirmation but 48 hours before the check-in date, the refund issued will be as follows:
For all bookings, the cancellation policy would be as per details mentioned under property description-where it is not explicitly mentioned, the below would be applicable:
In case of Country and Nature Tentasy:
15% of the booking amount OR
At your option 10% of the booking amount and a coupon equal to 15% of the booking amount to be used against future bookings.
In case of Urban Tentasy:
20% of the booking amount OR
At your option 10% of the booking amount and a coupon equal to 20% of the booking amount to be used against future bookings.
In case of Premium Tentasy:
33% of the booking amount OR
At your option 20% of the booking amount and a coupon equal to 30% of the booking amount to be used against future bookings.
In case of The 5th Category:
20% of the booking amount OR
At your option 10% of the booking amount and a coupon equal to 20% of the booking amount to be used against future bookings.
Note that you will have to send us an email about your choice of refund together with the email of cancellation for us to proceed with the same and issue your refund.
No refund will be issued if a booking is cancelled 48 hours or less before the check-in date. However, Tentasy would issue a coupon worth 10% of the booking amount to be used against future bookings.
In case a booking is cancelled by Tentasy or the host through Tentasy, you would be entitled a refund of the full booking amount together with a coupon equal to 10% of the booking amount to be used against future bookings. Note that Tentasy will not be liable for any direct, indirect, punitive or consequential loss or damage caused to the user due to the cancellation of the bookinghowever arising.
Note that the refund will be transferred to your account within 3 working days along with the refundable deposit.
Cancellation of Experience Reservations/ Other Services and Refunds: Bookings for experience reservations and/or other services can also be cancelled by sending an email to Tentasy along with your booking details.
During the 48 hours period pending confirmation, any booking can be cancelled and a full refund will be provided towards the same. In case a booking is cancelled by you after confirmation, the refund issued will be as follows:
For all bookings, the cancellation policy would be as per details mentioned under property description-where it is not explicitly mentioned, the below would be applicable:
- If a booking is cancelled after confirmation but 48 hours before the check-in date, a refund of 50% of the booking amount will be issued.
- If a booking in cancelled after confirmation but 36 hours before the check-in date, a refund of 25% of the booking amount will be issued.
- If a booking is cancelled less than 36 hours before check-in date, no refund will be issued.
In case a booking includes the rental of equipment, you shall be entitled to a full refund of the rental fees paid if such cancellation is made 24 hours before the check-in date.
If a booking is cancelled by Tentasy or the host through Tentasy for any reason, Tentasy will offer an alternate booking of a similar nature and similar price. If Tentasy is unable to offer an alternate booking, Tentasy shall refund the full amount paid by the user at the time of bookingtogether with a coupon equal to 10% of the booking amount to be used against future bookings of a similar nature i.e., bookings for experience reservations and/or other services. Note that Tentasy will not be liable for any direct, indirect, punitive or consequential loss or damage caused to the user due to the cancellation of the bookinghowever arising.
All refunds will be transferred to your account within 3 working days.
Note that Tentasy shall not be involved in any transaction entered into directly between you and the host. Therefore, if you make any reservations directly with the host, you will be responsible to resolve any concerns including but not limited to cancellations and refund directly with the host.
Rescheduling of Booking: You can reschedule a booking for a check-in date that is further from the original check-in date by emailing Tentasy within 48 hours from the receipt of the confirmation email. Tentasy shall not impose additional costs on you for rescheduling the services as long as such services do not entail any special requirements or arrangements. In case your booking involves special arrangements, you shall be liable to pay a rescheduling fee equal to 5% of the booking fees.
In case the rescheduling of a service results in the non-availability of the same service on the new check-in date, Tentasy will offer an alternate booking of a similar nature and similar price.If Tentasy is unable to offer an alternate booking or if you are unwilling to accept the alternate booking, the booking will be deemed to have been cancelled by you and a refund will be issued according to the refund policy contained herein.
In case a service is rescheduled by Tentasy or the host through Tentasy and such rescheduling results in the non-availability of the same service on the new check-in date, Tentasy will offer an alternate booking of a similar nature and similar price.If Tentasy is unable to offer an alternate booking, Tentasy shall refund the full amount paid by the user at the time of bookingtogether with a coupon equal to 10% of the booking amount to be used against future bookings of the same or similar nature. Tentasy will, however, not be liable for any direct, indirect, punitive or consequential loss or damage caused to the user due to the rescheduling of the bookinghowever arising.
Note that certain services provided by Tentasy and/or its affiliates may include services reliant on external factors including, without limitation, the season, time, and other factors. Therefore, if rescheduling by you results in such services being impossible to perform, Tentasy shall not be responsible for it. In case of rescheduling by Tentasy or the host via Tentasy, the impossibility to perform such services shall be deemed to be a cancellation of such service by Tentasy and you shall be entitled to a refund as stated in these Terms.
Modification of Booking: You can also modify your booking to move to a similar (in price) or higher booking within 48 hours after receipt of the confirmation email. You will be responsible for any booking modification you make via the Tentasy website or direct Tentasy to make on your behalf and you agree to pay any additional amounts, fees or taxes associated with such modification.
PART C – LEGAL RIGHTS AND OBLIGATIONS
LIABILTIES, INDEMNITIES, AND WARRANTIES
Limitations to Liability: Tentasy declines liability to any user or any other person for any loss or damage incurred or sustained by them of any nature due to reasons including, without limitation, acts or negligence of the user, acts or negligence of a third party, and force majeure. [For the purpose of these Terms, force majeure shall mean to include, without limitation, acts of God, natural disasters, war, riot, network attacks, acts of terrorism, fire, explosion, accident, sabotage, strikes, protests, inability to obtain power, fuel, material or labour, governmental rules, regulations, or other acts of any government (each, a ‘force majeure event’)].
Without prejudice to the generality of the foregoing:
- Tentasy shall not be liable to any user or any other person for loss of profit, revenue, business or contracts as well as direct, indirect, punitive or consequential loss or damage however arising, including, without limitation, loss or damage arising from fraud or negligence even if such loss or damage was foreseeable and/or brought to Tentasy’s attention.
- Tentasy shall not be responsible for verifying any information supplied by users on the website through the registration process or otherwise. Tentasy does not represent or guarantee and is also not obligated to ensure the truthfulness, accuracy or reliability of communications posted by users and/or visitors. Tentasy does not monitor or screen every part of the website and nor does it endorse any opinions expressed by its users and/or visitors. Tentasy accepts no liability for any loss caused to users and/or visitors as a result of reliance placed on information supplied by other users.
- The user acknowledges and agrees that Tentasy shall not be responsible or liable for any threatening, defamatory, obscene, or illegal content or conduct of any other party or any infringement of another’s rights, including, without limitation, intellectual property rights.
- Tentasy shall not be liable for any loss sustained by any user and/or visitor as a result of the misuse of the website and/or the services or the misrepresentation or breach of these Terms by another user. The user specifically agrees that Tentasy is not responsible for any content sent using and/or included in the services or on the website by any third party.
- Tentasy shall not be responsible for any loss sustained by a user as a result of matters beyond the control of the company.
Notwithstanding or diminishing the terms contained herein, the maximum liability that Tentasy accepts towards any user shall be limited to the amount paid by that user to the company in respect of any services booked.
Indemnities: The user agrees to indemnify and hold Tentasy, its licensors, subsidiaries, affiliates, hosts associated with Tentasy, network partner sites, officers, and employees (‘affiliated parties’), as the case may be, harmless from any claim or demand, including without limitation, any reasonable attorneys’ fees made by a third party due to or arising out of:
- the user’s use of Tentasy’s services
- the violation of these Terms by the user
- the infringement by the user or any other user, using the former’s computer, of any intellectual property rights or other rights of any person or entity
- the result of any threatening, libellous, obscene, harassing or offensive material contained in the user’s communications.
If a third party initiates or threatens legal action against Tentasy concerning the above-mentioned circumstances, the user shall immediately assume the defence of such action, and pay costs, damages, and reasonable attorneys’ fees that are included in the final judgment against Tentasy (without right of appeal) in a settlement approved by such third party, provided that Tentasy notifies such third party of such action in writing.
Warranties and Disclaimers: Tentasy does not represent or warrant that the use of the website will be uninterrupted, that the website will be error-free, that defects will be rectified or that the website will be free from viruses or other harmful components. Tentasy does not warrant or represent that the use or the results of the use of the website will be correct, accurate, timely or otherwise reliable.
TENTASY EXPRESSLY DISCLAIMS ANY WARRANTY FOR THE SERVICES OFFERED BY THE COMPANY. TENTASY’S SERVICES ARE PROVIDED ON AN ‘AS IS’ BASIS AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PURPOSE OR NON-INFRINGEMENT.
THE ENTIRE RISK AS TO THE PERFORMANCE OF OR ARISING OUT OF THE USE OF TENTASY’S SERVICES IS BORNE BY THE USER. TENTASY MAKES NO WARRANTY CONCERNING ANY GOODS/EQUIPMENT, INFORMATION OR SERVICES AVAILED THROUGH THE USE OF TENTASY’S SERVICES.
This disclaimer of warranty constitutes an integral part of these Terms.
INTELLECTUAL PROPERTY RIGHTS
Copyright and Trademark Notices:All source code, executable code, page designs and other copyrightable material (unless stated otherwise) are Copyright © 2021-2022 ABC Outdoor Ventures Private Limited, and are used by its subsidiaries and affiliates under a license from ABC Outdoor Ventures Private Limited. All rights reserved.
The trademarks, logos, and service marks displayed on the website (‘marks’) are the property of ABC Outdoor Ventures Private Limited or the respective third parties, as the case may be. The user is not permitted to use the marks without the prior written consent of Tentasy or the third party that may own the mark(s).
Rights to Name:The user shall ensure that the username selected by the user while registering with Tentasy conforms with Tentasy’s requirements and that when used alone or combined with a second, third (or lower) level domain name, does not interfere with the rights of any third party and is not being selected for any unlawful purpose.
The user acknowledges and agrees that if such selection does interfere with the rights of a third party or is being selected for any unlawful purpose(s), Tentasy may immediately suspend the use of such email address, and the user will, in accordance with the indemnity section contained herein, indemnify and hold Tentasy harmless for any claim or demand against the company that arises out of such selection.
The user further acknowledges and agrees that neither Tentasy nor any of its subsidiaries and/or affiliates or licensors shall be liable to the user in the event the company is ordered or required, as a result of a court order or legal settlement, or contractual requirement with any licensor, to desist from using or permitting the use of a particular domain name as a part of a username. If as a result of such action, the user loses a username, the user’s sole remedy shall be the receipt of a replacement username.
Tentasy acknowledges that its subsidiaries, affiliates, directors, employees,agents, and contractors (as the case may be) shall use the confidential information only for the intended purposes for which such information is provided. Tentasy shall endeavour to take all necessary measures to ensure that its subsidiaries, affiliates, directors, employees, agents, and contractors (as the case may be) comply with the confidentiality provisions contained herein.
Severability:If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms which shall continue to remain in full force and effect. A waiver of any term of these Terms shall not be deemed to be a further or continuing waiver of such term or any other term. Further, Tentasy’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
Modification of Terms: Tentasy reserves the right, at its discretion, to change, modify, add or rename any part of these Terms at any time. Note that your continued use of the website and Tentasy’s services after such changes are clearly posted on the website indicates your acceptance of such changes.
Note that it is the user’s responsibility to regularly review these Terms to keep up to date with any changes to them.
Transferability: In the event that Tentasy or its assets are sold, the website (including its database containing users’ registration details) is likely to be included in the transferred assets. Each user irrevocably agrees to make no objection to such a transfer so long as the purposes for which the assets are used by the acquiring entity are broadly similar or equivalent to that of Tentasy. The user may close their account without refund in the event of a transfer.
Tentasy reserves the right to assign its rights and responsibilities under these Terms to any third party.
General Reservation: Any rights not expressly granted herein are reserved.
Action Limit: Any cause of action arising out of or related to this service must commence within one (1) year after the cause of action arises; otherwise such cause of action is permanently barred.
Notices: All notices, approvals and other communications to be given under these Terms shall be by email or, if in writing, must be sent via courier or registered post (the receipt of such notice confirmed 24 hours after the receipt of such courier or registered post) to the other party.
Applicable Law and Jurisdiction: These Terms shall be governed and construed in accordance with Indian law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of the State of Karnataka and courts located in Bengaluru (Karnataka) for any action or proceeding arising from or relating to these Terms.
Dispute Resolution: The parties shall strive to amicably resolve disputes arising out of this Agreement within thirty (30) days of receipt of the notice of dispute. On failure to reach an out-of-court settlement within thirty (30) days, the parties agree that any dispute or controversy arising out of, relating to or in connection with the interpretation, validity, construction, performance, breach or termination of this Agreement shall be settled by binding arbitration to be held in Bengaluru (Karnataka) under the Arbitration and Conciliation Act of India 1996, including all the rules and amendments thereof, through a sole arbitrator (‘Arbitrator’) mutually appointed by both the parties.
The Arbitrator shall apply Indian law to the merits of any dispute or claim, without reference to conflicts of law rules. The Arbitrator may grant an injunction or other relief in such dispute or controversy. The costs and expenses of such arbitration, including reasonable attorney’s fees and expenses shall be borne by the party as determined by the Arbitrator. The decision of the Arbitrator shall be final, conclusive, and binding on the parties, and the Arbitral Award may be entered into the courts of appropriate jurisdiction for execution.
The venue of arbitration shall be Bangalore, Karnataka. All arbitration proceedings shall be in English.
Competitions and Promotions: By participating in any competition or promotion that Tentasy runs, you agree that Tentasy may publish and your personal details in the event that you are a winner or recipient of a prize. By participating, you agree to the terms and conditions specific to that event.
Interpretation of the Terms: The headings in these Terms are present solely for readability and are not to be used in the interpretation of any clause. Neither these Terms nor any uncertainty or ambiguity herein shall be construed against Tentasy, whether under any rule of construction or otherwise.
Entirety: These Terms constitute the entire agreement between each party. The user acknowledges that they have relied on no other warranty or representation, oral or written, made by Tentasy at any other time other than those specifically referred to in these Terms.
Attention: Karthikeyan S Email: email@example.com
No. 35, 3rd Cross Road Ph No: 91 7676206125
Vannerpet Officers Colony
Bengaluru – 560047
Ph No: +91 9738510690